Refund policy
30-Day Return Policy
At Grunt Line, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 calendar days of receiving your order.
To be eligible for a return, items must be returned in their original condition, including all original packaging, accessories, and documentation where applicable.
Free Returns
We offer free returns for eligible orders.
Customers will not be charged any return handling fees, return processing fees, or restocking fees.
No Restocking Fees
Grunt Line does not charge any restocking fees for approved returns.
The full eligible refund amount will be processed once the returned item has been received and inspected.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
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Your order number
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A brief description of the issue
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Photos showing the item and packaging
After review, we will provide a replacement or a full refund where appropriate.
Refund Processing
Once the returned item has been received and inspected, approved refunds are typically processed within 5 business days to the original payment method.
Refund Method
Approved refunds will be issued to the original payment method used during checkout.
Refunds cannot be transferred to alternative payment methods unless required by law.
Refund Processing Time
Once the returned item has been received and approved, refunds are typically processed within 5 business days.
Depending on your payment provider or financial institution, additional time may be required for the funds to appear in your account.
Exchanges
We are happy to offer exchanges for eligible items within 30 days of delivery.
If you receive an item in the wrong size, color, or if you would prefer an exchange instead of a return, please contact our customer support team before sending the item back.
Items must be unused, in their original condition, and returned with all original packaging and tags where applicable.
Exchange requests are subject to product availability. If the requested replacement item is unavailable, a refund or alternative solution may be offered.
For exchange assistance, please contact us at info@grunt-line.com.
Order Cancellation
Orders may be cancelled before they have been processed or shipped.
If an order has already entered fulfillment or shipping, cancellation may not be possible. In such cases, customers may use the return process after delivery.
Non-Returnable Items
The following items may not be eligible for return:
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Personalized or custom-made products
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Gift cards
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Downloadable digital products
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Items specifically marked as non-returnable
Contact Information
For questions regarding returns, refunds, or cancellations, please contact:
Grunt Line
Legal Company Name: Ecometra LTD
Trading Name: Grunt Line
Registration Number: HE482772
Phone: +35794008394
Email: info@grunt-line.com
Registered Office: 19, 1st Apriliou Street,8220 Chloraka,Cyprus
Order Cut-Off Time: 3:00 PM Ireland time
Customer Service Hours :(Monday - Saturday) 8:00 AM - 7:30 PM